EiE Digital Platform - Frequently Asked Questions Don't see the info you need? Email us: eie@mos.org Q: Can I access my unit(s) from all my devices? A: You can access the platform from your computer or tablet. You will be able to access the platform on up to two devices simultaneously. Q: What is the minimum screen resolution? A: 1024 x 764 pixels Our platform will support a device as small as an iPad Mini. Q: What is the URL to access the platform? A: You can access the digital platform at learn.eie.org. Q: How do I create an account? A: Visit learn.eie.org and select the button labeled “Create My Account”. Q: How do I update my profile information? A: While logged into your account, click on the profile icon in the top right corner of the dashboard. Under the “User Profile Details” section, you can make edits to the desired fields. Be sure to select the button labeled “Update Changes” to save all changes. Q: How do I reset my password? A: Click here to reset your password. Alternatively, you can reset your password from your dashboard. Click on your profile icon. Select “User Profile Details”. Select the “Change Password” button. Q: Do I need to download anything to use the platform? A: No additional applications/downloads are required to access the platform. All you need is your device and internet access. Q: Where do I get a passkey for a unit? A: After receiving your physical Educator Guide/Teacher Guide, locate your book code on the inside of the front cover. Once you have obtained your book code, complete the Digital Access Code Registration web form. You will receive an email with your passkey within 2-3 business days. Q: What is a book code? A: A book code is a code that can be found on the inside of the front cover of your Educator Guide/Teacher Guide. This code is required to request your passkey that will give you access to the unit content and additional instructional materials on the digital platform. A book code cannot redeem a unit through the digital platform. Once you have obtained your book code, complete the Digital Access Code Registration web form. You will receive an email with your passkey within 2-3 business days. Q: How do I request a passkey? A: Once you have your book code, which is located on the inside of the front cover of your physical book, you must go to the Digital Access Code Registration web form to request a passkey. After your request is processed, you will receive an email with your passkey within 2-3 business days. Q: How do I redeem my passkey? A: Once you have your book code, which is located on the inside of the front cover of your physical Educator Guide/Teacher Guide, you must go to the Digital Access Code Registration web form to request a passkey. After your request is processed, you will receive an email with your passkey within 2-3 business days. If you do not have an account yet, you will be prompted to create an account and to enter your passkey. After entering your passkey, you will be able to immediately view your unit on your dashboard. Please keep in mind that the passkey is sensitive to case and punctuation. After a passkey redemption, it can take up to 15 minutes for your unit to appear. If you already have an account, log into the digital platform and view your dashboard. You can redeem your passkey by selecting “Redeem Passkey” in the top right corner of your dashboard and follow the prompts. Alternatively, you can select “Add More Units” button located at the bottom of your dashboard. Please keep in mind that the passkey is sensitive to case and punctuation. After a passkey redemption, it can take up to 15 minutes for your unit to appear. Q: Why is my passkey not working? A: Keep in mind that your passkey is sensitive to case and punctuation. Example Passkey Format: XXXX-XX-X-XXXX-XXXXXXXX Be sure that you are entering your passkey, NOT your book code. A book code cannot be used to redeem a unit on the digital platform. You must use your book code, which is found on the inside of the front cover of your Educator Guide/Teacher Guide, to request a passkey through the Digital Access Code Registration web form. Once you have submitted the request, you will receive an email within 2-3 business days with your passkey. This is the code that will be used to access your unit on the digital platform. After a passkey redemption, it can take up to 15 minutes for your unit to appear. If you are certain that you correctly typed in your passkey and you are still not able to access your unit, contact us by phone at (617) 589-0230, email us at eie@mos.org, or or submit a Support Ticket. Q: I entered my passkey and the wrong unit was redeemed. What do I do? A: If you were given access to the wrong unit after entering your passkey, contact us by phone at (617) 589-0230, email us at eie@mos.org, or submit a Support Ticket. Q: Can my passkey expire? (or, When does my passkey expire?) A: Yes, your passkey can expire. To check your passkey’s expiration date, log into the digital platform and view the dashboard. In the top right corner of your dashboard, select the profile icon. You can view the expiration date of your passkey under the “Passkey Redemption History” tab. Q: Can I access my unit as soon as I purchase it? A: After purchasing your unit, you can access your unit on the digital platform once you have redeemed your passkey. After a passkey redemption, it can take up to 15 minutes for your unit to appear. If you do not have your passkey yet, you must use your book code, which is found on the inside of the front cover of your physical Educator Guide/Teacher Guide, to request a passkey through the Digital Access Code Registration web form. Once you have submitted the request, you will receive an email within 2-3 business days with your passkey. If you do not have an account yet, you will be prompted to create an account and to enter your passkey. After entering your passkey, you will be able to immediately view your unit on your dashboard. If you already have an account, log into the digital platform and view your dashboard. In the top right corner of the dashboard, select the profile icon. You can redeem your passkey by selecting “Redeem Passkey” in the top right corner of your dashboard and follow the prompts. Alternatively, you can select “Add More Units” button located at the bottom of your dashboard. Q: Can I access my unit offline/out of the platform? A: The platform is only available with internet access. Only certain content can be made available outside of the platform. The downloadable resources that come with a unit can be viewed without internet access once they have been downloaded on to your device. Q: I cannot access my account. What do I do? A: You may not be able to access your account if you are logged in on another device. Be sure that your account is not being used across multiple more than two devices at the same time. If you are still having difficulty accessing your account, contact us by phone at (617) 589-0230, email us at eie@mos.org, or submit a Support Ticket. Q: What do I do if I do not see the unit I purchased? A: Your unit will only become available after you have redeemed the passkey. If you do not have an account yet, you will be prompted to create an account and to enter your passkey. After entering your passkey, you will be able to immediately view your unit on your dashboard. If you already have an account, log into the digital platform and view your dashboard. You can redeem your passkey by selecting “Redeem Passkey” in the top right corner of your dashboard and follow the prompts. Alternatively, you can select “Add More Units” button located at the bottom of your dashboard. If you entered your passkey and you still do not see the unit you purchased, contact us by phone at (617) 589-0230, email us at eie@mos.org, or submit a Support Ticket. Q: What should I do if I notice a problem with the curriculum content? A: If you spotted a problem with the curriculum content, please contact us by phone at (617) 589-0230, email us at eie@mos.org, submit a Support Ticket. Q: Can I download the entire curriculum? A: No. Although, the entire curriculum cannot be downloaded, some units have resources that can be downloaded. Q: How can I purchase an additional unit? A: Yes. Visit eiestore.com to purchase more units. You may also submit a Purchase Order via email to eie@mos.org, or via fax to 617-589-4489. Q: I no longer want my account. How do I delete my account? A: To request that your account and personal data is deleted, please email your request to eiedataprivacy@mos.org or submit a Support Ticket. Q: Once my account is deleted, is any of my data retained? A: EiE respects your right to privacy and is committed to protecting your personal data. To request permanent removal of your personal account data from EiE databases, please email your request to eiedataprivacy@mos.org or submit a Support Ticket. Q: My question isn't here! What should I do? A: Call 617-589-0230 or send an email to eie@mos.org and we’ll be happy to help.
